how do i return my at&t phone
If youre returning your equipment by mail or canceling your service call the number provided on your invoice. Alternatively you can visit an ATT Wireless store or kiosk.
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Tear off the bottom receipt tab from the prepaid shipping label.
. If you want to add lines you can do it for 15 plus the data. Remove the SIM or SD card. 3 Call 800-331-0500 from any phone.
You must return everything that came in the box with the device like the USB charging cable. From there use the Start a Return link below your item and then click the Get Started button. If you cancel within 14 days of starting service and return your device in like-new condition no ETF will apply and you will not be obligated under an installment agreement.
Over the phone from AT. The equipment back to ATT or take it to any ATT company-owned retail store. You will receive return postage for your old phone in the package with your replacement.
You have 14 days to return your iPhone. Remove your personal data. You should check myATT and see if you have a device payment plan at 0.
They can run as high as 325 in. Thats why you got a new phone for free. Remove the SIM card.
Take pictures of your device front to back. Put your old phone in the box and put on the prepaid label on the front. Not returning your device voids the ATT Trade-In Offer.
Up to 25 cash back I must return my old phone and ATT told me to delete everything before returning it. You will need your receipt. Any rebate associated with returned equipment is voided.
As for canceled accounts once they are terminated ATT takes about 45 days to process your refund. Some of these cookies are essential while others help us to improve your experience by providing insights into how the site is being used. For help call the number provided on your invoice.
With ATT you can exchange your iPhone within 30 days of purchase. If we send you a return kit. Project Fi is pretty simple to understand.
Next read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. Ask Your Own Cell Phones Question. Have the manufacturers original packaging.
Find the nearest UPS Store scan the equipment to credit it to your ATT account and ship it. If any of the returned items are damaged or if the return isnt completed properly you will not be refunded. In case you dont receive it within 60 days you should contact Customer Support.
If we include a prepaid label in your new equipments box. Youll need to provide your carrier your device make and model a description of what happened a billing and shipping address and a method of payment for the deductible. Reset the phone to remove all of your data text and pictures and passwords.
To return equipment to ATT contact the ATT customer service by calling the number listed on ATTs Contact Us page and explain the reason why you need to return the equipment. Thats basically a contract. If you dont know how to do that check ATT online support for steps to complete.
Pack up the equipment youre sending back to us. From a corporate-owned AT. Take a picture of the tracking number.
Return the device within the offer window. After you submit the device claim you should receive an email with shipping and tracking information for your replacement device. Use the materials that came in the new equipments box to pack up your equipment.
2 level 2 Op. Be sure to check carrier early termination fees. If youre calling from an ATT Wireless phone you can simply dial 611.
On the next page confirm the items from your order that youd like to return and select the Initiate Your Return button. You pay 20 for unlimited talk and text. You then pay for 1GB of data at 10.
Up to 6 cash back This site uses cookies to store information on your computer. Refunds are applied using the original payment method. Attach the prepaid shipping label to the return kit.
If you go over the 1GB of data Google will automatically add more data for you at 10 per GB. And you may have to pay a restocking fee of 50. If the phone or device you purchased does not meet your expectations return it by mail within 14 days from the date the equipment was shipped.
SIM cards do not need to be returned. By visiting an ATT store. Send your old phone back to ATT within 10 days using the provided shipping.
Be in like-new condition with no physical or water damage. Via phone at 8002882020. Go back and check to make sure contacts downloads texts.
You cant activate your old phone because its banned for lacking VoLTE HD Voice. You can return or exchange your device during the return and exchange period if you purchased it. If you dont the phone is yours to keep.
Keep any accessories you bought separately like media cards or memory cards. For more detailed information on the cookies we use please see our Cookie Policy. Take out the card and do not turn it in when you turn in the phone.
If you purchased your equipment from an authorized retailer of ATT products follow the return instructions provided by the retailer. File your claim online.
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